information provided to us through our website Droptrim.com (the "Site"), and the services available through our
Site ("Droptrim", "Service", or "Services").
We collect information about users of our Service (our "Customers"), as well as our Customers' end users ("End Users") (collectively, "you", "your", or "yourself"). Note that Customers are also End Users, as we use our own Service to track itself. Some of the information collected may be Personal Data (defined as personal data of End Users that is processed by Droptrim on behalf of Customers). Your rights regarding Personal Data are described in this Policy.
By using the Service, you agree that your information will be handled as described by this Policy, and that your usage and any disputes over privacy are subject to this Policy and our Terms of Service ("Terms") which are incorporated by reference into this Policy.
Information we collect
collect information about you through your use of our Service and/or from the web sites and services provided by
you create an account, you provide us with a username, password, real name, and email address, as well as one or
more web sites that you own and want to monitor with the Service. If you make a purchase, you provide us with
your billing information such as card number and address. This information is used for the purposes of having
and maintaining your account. Your email is only used for important account notifications, such as a failed
payment or expiring subscription.
collect information from End Users under the instruction of our Customers, under which circumstance we have no
direct relationship with the End Users.
The following information is sent to our servers by default when an End User visits a Customer's web site.
· URL & Title of pages viewed
· URL & Title of any links that are clicked on pages viewed
· User agent
· Browser language
· Screen resolution
· x/y coordinates of mouse events
· Unique ID tracking cookie ("UID")
GDPR considers this to be Personal Data, even though it is randomly generated and does not identify who you are
or reveal anything else about you.
Its sole purpose is to more accurately track unique visitors.
· IP address ("IP")
· Custom data
This feature can be used by a site to attach additional data to a visitor, potentially including Personal Data such as a name or email address, but it is against our Terms to log Personal Data using this feature without disclosure or (depending on "legitimate interest") consent. This feature requires a small amount of configuration and coding by Customers, so only a small percentage of Customers use it.
Per Article 6 of the GDPR, processing of UID and IP Personal Data is lawful and does not require your direct consent because it is "necessary for the purposes of the legitimate interests" of web sites using the service. These legitimate interests include but are not limited to:
· Assembling statistics regarding the use of a web site. (Accurately counting unique visitors is a vital statistic for any web site).
· Preventing fraud and abuse, and maintaining information security. (Full IP addresses are necessary for this type of usage). Recital 47 of the GDPR states: "The processing of Personal Data strictly necessary for the purposes of preventing fraud also constitutes a legitimate interest".
As End Users of our service, the types of information listed above are also collected about our Customers when they are using our Service. The Personal Data that we log is as follows:
· Your UID and IP address, per the legitimate interests above.
account username, per the legitimate interests above, as well as to help with customer service
we use your information
· To provide and maintain our Service to you.
· To help understand how Customers use our Service on an individual and aggregate basis in order to improve it.
· To help with customer service needs, such as troubleshooting issues that you report to us.
· To contact you with important account notifications, such as a failed payment or expiring subscription.
· Other research and analytical purposes such as Service performance, Customer behavior and retention, and common navigations through the Site.
· To provide reports for our Customers on web site traffic.
provide anonymized and aggregated reports such as our global
web browser and OS marketshare.
How we share your information
may share your information with service providers or contractors who perform actions or functions on our behalf,
but only as necessary to provide and maintain the Service to you. For example, we must share your billing
information with our merchant account provider in order to charge you for the Service.
We may also share your information for legal reasons, such as:
· Meeting applicable laws, regulations, legal processes, or enforceable governmental requests.
· In response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
· Detecting, preventing, or otherwise addressing fraud, security, or technical issues.
· Protecting against harm to the rights, property or safety of Droptrim, our Customers, or the public as required or permitted by law.
· Enforcing applicable Terms of Service.
will be used with the Service. All cookies are first party unless otherwise noted.
the best of our ability, we protect all of our data from loss, misuse, and unauthorized access and
Secure (HTTPS) access is forced for our Site to help keep your information, including login credentials, secure in transit. You are responsible for using a strong and unique password for the Site to help keep your account secure. We are not responsible for any unauthorized activity on your account because of lost, weak, or compromised passwords.
Personal Data rights
Yes, we do honor the Do Not Track (DNT) setting from browsers which support this.
Do not track is a setting from your browser which, after you enable it, it will tell the sites that you visit that you do not want to be tracked. Unfortunately, it is not very well supported by browsers as of yet but if we receive this header setting from your browser, we are honoring it!
What if you want to track everyone and skip the DNT setting? It is possible to do that as well if you are a website owner.
To ignore the DNT and to also track those visitors, simply add data-ignore-dnt="true" like in the following example:
We do take privacy and your privacy seriously and we provide you and your users the ability to opt-out of any website that uses our tracking system.
If you are a website owner that uses our tracking services then, we highly recommend you to provide the following option for your users to be able to opt-out of the tracking.
The opt-out process is straight forward and can be done by simply accessing any website that has our tracking code installed and adding the following query parameter in your browser: ?pixel_optout=true
So if your website is https://domain.com/ and you have our pixel tracking code installed, you and your users can opt-out of the tracking by accessing the following URL https://domain.com/?pixel_optout=true.
By doing this, we set a local storage variable in your browser that tells our pixel tracking code to stop and do not further execute. Clearing your local storage, changing the browser or running the site in incognito will enable tracking again as the Opt-Out variable is not set anymore.
Session recording & replay
As you might know, we do provide session recordings and replays. This does not mean that we collect or store sensitive information.
We do not record any information from any input that is either one of the following types: password, email, tel
We do not record any information from any input that has either one of the following input names: username, name, firstname, surname, lastname, familyname, fullname, email, phone, , cell, cellphone, telephone, tel, postcode, postalcode, zip, zipcode, mobile, address, ssn, security, securitynum, socialsec, socialsecuritynumber, socsec, ppsn, nationalinsurancenumber, nin, dob, dateofbirth, password, pass, adgangskode, authpw, contrasena, contrasenya, contrasinal, cyfrinair, contraseña, fjalëkalim, focalfaire, creditcard, cc, ccnum, ccname, ccnumber, ccexpiry, ccexp, ccexpmonth, ccexpyear, cccvc, cccvv, cctype, cvc, cvv
you have any questions about this Policy or would like to make a complaint, please contact
us by email.
Changes to this Policy
This Policy may be updated from time to time, as documented below. We will notify you via your registered email address and/or a notice on this website prior to any significant changes becoming effective regarding Personal Data. You should periodically review this page for the latest information.